Legal

Refunds and cancellations

This policy applies to paid engagements with Software Hub Audit Co. for an audit of applications, readiness checks, and related sampling work described in a scope letter. The website does not sell physical goods or software licences.

Refund eligibility

Fees paid for work not yet started may be refunded according to the timelines below. Fees for completed milestones — including delivered draft findings or final packs — are not refundable.

Timeframe

Cancellation requests must be sent in writing to hello@smart-softwarehub.digital. The effective date is when we confirm receipt.

Full or partial refunds

• Full refund of deposit: if you cancel at least fourteen days before the first scheduled interview or evidence due date and we have not begun substantive fieldwork.
• Partial refund: if you cancel between thirteen and five days before start, we retain 50% of the deposit to cover preparation already performed.
• No deposit refund: cancellations within four days of start, or after fieldwork has begun.

Non-refundable items

Pre-booked travel expenses already incurred for on-site days outside our usual Miyagi schedule, certified translation fees commissioned at your request, and completed readiness memos or findings packs are non-refundable.

Work already started

Once evidence review or interviews have started, fees are owed for time incurred at the rates implied by the scope letter, capped at the engagement fee. Unused portions of fixed packages may be credited toward a rescheduled window within three months if we agree in writing.

Deposits

The standard 40% deposit secures calendar time. It is applied to the final invoice. Deposit treatment on cancellation follows the rules above.

Rescheduling

One reschedule with at least seven days’ notice is permitted without charge, subject to auditor availability. Further reschedules may incur an administrative fee of ¥40,000.

No-shows

If client interviewees miss agreed sessions without twenty-four hours’ notice, that session is treated as delivered for scheduling purposes. We will offer one replacement slot within the original engagement window.

Refund process and timing

Approved refunds are processed to the original payment method within fourteen business days of approval. Bank charges levied by intermediary institutions are deducted where they cannot be avoided.

Refund method

Refunds are issued by bank transfer to the account that paid the invoice, unless we agree otherwise in writing.

Contact for refund requests

Email hello@smart-softwarehub.digital with your scope letter reference, or call +81-6-940-5323. Postal correspondence may be sent to 49777 W Broadway, 昭三町, 宮城県, Japan.

Exceptions

If we cancel an engagement for reasons other than client breach or force majeure preventing access to evidence, you receive a full refund of amounts paid for undelivered work.